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Darlington Citizens Advice Bureau located at

Face-to-face Closed

Face-to-face Closed

To reduce the risk of COVID-19 infection, our face-to-face advice are closed. We can still advise through telephone. Further information about how to contact us can be found on this site.

50+ Advocacy Service

Free confidential, independent and impartial service helping to have your voice heard on issues which are important to you. Read more

Community Support Scheme (replacing the Social Fund)

Community Support Scheme

The Community Support Scheme is a discretionary scheme which exists to help Darlington’s most vulnerable qualifying residents. Read More

Volunteer with us

A hand drawn heart Volunteers are at the heart of our service helping thousands of residents and workers of Darlington each year, providing them with Advice, Information and Advocacy. We have invested time and resources in ensuring that we are able to offer a wide breadth of volunteer opportunities and career pathways.  Click here to find out more.

Privacy Policy

View our Privacy Policy to find out what you can expect when we ask for, or hold, your personal information. Read More

Abuse study

A phD student is conducting research for Northumbria University on elder abuse, and would like to talk to people in this area of research:

Females aged 60 and over who have experienced violence and/or abuse; and/or neglect.

Read more

Social workers within adult protection teams; and staff/or volunteers who work in specialist services.

Read more


Our telephone Adviceline service, providing advice and guidance by trained assessors, is now available using the new number Monday to Friday 10 am to 4 pm and Wednesday 10 am to 6 pm.

Citizens Advice Darlington Adviceline:

0300 330 1195


Bureau Festive period

Youth Employment Initiative

YEI Teesvalley pathways poster

NOT working? Are you currently NOT in education, employment or training? Read more

Self Help Information

How to claim: universal support

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Read More

Universal Credit logo

Step Forward Tees Valley

Step Forward Tees Valley LogoLoto and EU logo

Step Forward Tees Valley supports local people to overcome the complex reasons preventing them from finding work. These barriers could include physical or mental ill-health, a lack of self-confidence, a gap in skills, a conviction, or an addiction. Read More


Citizens Advice online budgeting tool can help

Use this budgeting tool to help you understand:

  • what you’re earning and spending
  • where you might be able to cut costs

Try it here. [External Link]

Annual Report 2018 / 19