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Brexit: Your rights around work, claiming benefits and life in the UK won’t change unless new laws are passed. This will take time. Read more about Brexit.

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Latest tweet

Latest from Twitter

  • 2nd May onwards, our telephone services is changing with a new number 0300 330 1195 providing gateway telephone adv…
  • RT @DalaiLama: Some scientists have found evidence to show that basic human nature is compassionate. This is a really hopeful sign.
  • RT @HMRCgovuk: 5 days until the National Minimum and Living Wage go up. Make sure you get what you're entitled to #checkyourpay https://t.c…

Telephone Services Changes

Our telephone services is changing from the 2nd of May 2017 with the introduction of a new number. For Telephone Gateway service providing advice or information from the 2nd of May 2017, please ring our new Adviceline number on 0300 330 1195

Lines will be open from 10 am to 2 pm Monday to Friday and 6pm on a Wednesday

Bureau Festive period

Community Support Scheme (replacing the Social Fund)

Community Support Scheme

The Community Support Scheme is a discretionary scheme which exists to help Darlington’s most vulnerable qualifying residents. Read More

Citizens Advice is 2015 Charity of the Year

Citizens Advice LogoCharity of the year 20115

Citizens Advice is 2015 Charity of the Year

In October 2015 Citizens Advice was named Charity of the Year in the Charity Times Awards.

Volunteer with us

A hand drawn heart Volunteers are at the heart of our service helping thousands of residents and workers of Darlington each year, providing them with Advice, Information and Advocacy. We have invested time and resources in ensuring that we are able to offer a wide breadth of volunteer opportunities and career pathways.  Click here to find out more.

Information charter

Our information charterView our information charter to find out what you can expect when we ask for, or hold, your personal information.

Coming Soon New Skype Advice Service

Aviva Community Fund

Coming soon, new Skype advice service offering the ability for homebound clients and cancer patients appointment based on-line video chat with an adviser.

Benefit Cap Changes

HM Government logo

The Welfare Reform and Work Act (2016) introduces some changes to the benefit cap. These changes, which will take effect in autumn 2016, include changes to the benefit cap levels to £23,000 a year for couples with or without children and lone parents and £15,410 for single people without children in Greater London, and £20,000 and £13,400 respectively for those groups elsewhere in Great Britain. They also include additional exemptions for recipients of Guardian’s Allowance, Carer’s Allowance and Universal Credit claimants who receive payments towards carer’s costs. For more information about the benefit cap changes please visit

How we help

Self Help Information

Step Forward Tees Valley

Step Forward Tees Valley supports local people to overcome the complex reasons preventing them from finding work. These barriers could include physical or mental ill-health, a lack of self-confidence, a gap in skills, a conviction, or an addiction. Read More


Youth Employment Initiative

Are you 18-29? Are you currently NOT in education, employment or training? Read more

Your Money Smart

Your Money Smart logoA personalised confidential budgeting web app from Darlington CAB. Try it here.

Annual Report 2014 / 2015

Front cover of our Annual Report 2013 / 2014 Check out our Annual Report 2014 / 2015.