Our telephone Adviceline service, providing advice and guidance by trained assessors, is now available using the new number Monday to Friday 10 am to 4 pm and Wednesday 10 am to 6 pm.

Citizens Advice Darlington Adviceline:

0300 330 1195

Step Forward Tees Valley supports local people to overcome the complex reasons preventing them from finding work. These barriers could include physical or mental ill-health, a lack of self-confidence, a gap in skills, a conviction, or an addiction. Read More

Are you 18-29? Are you currently NOT in education, employment or training? Read more

Support the Citizens Advice Darlington 10k Team, running the Sherwood Vauxhall Darlington 10k on Sunday the 13th of August. To help raise money so the bureau can continue to make a difference to people's lives Click here to donate..

The Community Support Scheme is a discretionary scheme which exists to help Darlington’s most vulnerable qualifying residents. Read More

Citizens Advice is 2015 Charity of the Year

In October 2015 Citizens Advice was named Charity of the Year in the Charity Times Awards.

Volunteers are at the heart of our service helping thousands of residents and workers of Darlington each year, providing them with Advice, Information and Advocacy. We have invested time and resources in ensuring that we are able to offer a wide breadth of volunteer opportunities and career pathways.  Click here to find out more.

Coming soon, new Skype advice service offering the ability for homebound clients and cancer patients appointment based on-line video chat with an adviser.

The Welfare Reform and Work Act (2016) introduces some changes to the benefit cap. These changes, which will take effect in autumn 2016, include changes to the benefit cap levels to £23,000 a year for couples with or without children and lone parents and £15,410 for single people without children in Greater London, and £20,000 and £13,400 respectively for those groups elsewhere in Great Britain. They also include additional exemptions for recipients of Guardian’s Allowance, Carer’s Allowance and Universal Credit claimants who receive payments towards carer’s costs. For more information about the benefit cap changes please visit www.gov.uk/benefit-cap

Self help from Citizens Advice