You can check what to do if coronavirus affects your work, benefits or travel. [External link]

We are OPEN

Darlington Citizens Advice is open for face to face advice.

Our drop in will run from 10am to 12pm Monday to Friday.

We have a queueing system outside so you can keep socially distanced while waiting in reception. Please bring a mask with you (unless exempt). We ask that you come alone unless you have a disability or health issue meaning you need support.

You can still get advice by phone:

Benefit Entitlement Action Team
#BEAT is here to help you navigate the national benefit maze and any local help that maybe available, call now on 0800 048 7023 Monday to Friday 10:00am - 1:00pm.

Health Advice Services
Macmillian and GP Surgeries Outreach Services, telephone advice based appointments can be requested by contacting GP surgeries listed here. For people with cancer and their families, contact Macmillian Information and Support Centre on 01325 743008.

Debt And Money Advice Hub
If you are worried about how you are going to pay your bills this month, please don't ignore the letters; call our helpline for advice on 0800 048 7023 Monday to Friday between 10:00am and 1:00pm. Alternatively, email us your contact details and we will call you back at

Community Support Scheme
If you are in financial crisis: top up your gas and electricity prepayment meters, provide nappies and baby milk, top up pay as you go mobiles, provide basic emergency clothing. Please note we cannot provide cash. You can call us on 01325 734991 Monday to Friday 10:00 am - 1:00 pm and 2:00 pm - 4:00 pm.

How To Claim: Universal Support
Help to Claim is a dedicated service from Citizens Advice to make a new claim for universal credit. Call us for free on 0800 144 8 444 or for online advice visit: help to claim online [External link]

Latest News

Festive Period

23rd December 2021

Citizens Advice Darlington over the Christmas period: Community Crisis Service Telephone service (Direct line: 01325 734991) will be available between 10am to 1pm and 2pm to 4pm Friday 24th, Wednesday 29th, Thursday 30th and Friday 31st December. The full service will recommence on Tuesday, 4th January 2022. Face to Face and Telephone Advice services closes […]

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We are OPEN

3rd July 2021

📣 We are pleased to announce that Citizens Advice Darlington will be reopening on Monday 5th July 2021 for face to face advice.We have continued to support our clients throughout the pandemic in the safest way possible and we thank you for your understanding and support during this time.We are always here to help the […]

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Kickstart vacancies

12th March 2021

Following a grant from the government funded Kickstart project, Citizens Advice Darlington are looking to recruit individuals aged 16 – 24 years of age who are currently out of work claiming Universal Credit and are at risk of long-term unemployment. The Kickstart scheme offers six-month work placements, working 25 hours per week, receiving National Minimum […]

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Scams Awareness

12th June 2020

This year’s Scams Awareness campaign kicks off on 15 June. It’s an opportunity to help your community be #ScamAware so they can stop scammers all year round, not just during the coronavirus crisis. We’re here to give you the skills and confidence you’ll need to stop scams in their tracks. Check out our website for […]

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Help Us?

Volunteers are at the heart of our service helping thousands of residents and workers of Darlington each year, providing them Advice, Information and Advocacy.
We also welcome a donation or fundraising, any support you can provide will be hugely appreciated and will go towards the continued delivery of our services.

Find out more