Citizens Advice Darlington is an independent local charity, run by local people for the benefit of local people. It is also a member of Citizens Advice, the national umbrella body that provides support to bureaux. Within the past five years, the number of enquiries has increased, from around 10,000 to just fewer than 30,000 per annum. The largest category of enquiry has alternated between Welfare Benefits and Debt Advice.
The need to provide specialist advice in complex cases and to offer outreach services means that it must employ paid workers in addition to a significant number of dedicated volunteers. The bureau employs over 24 staff, and has expanded the engagement of volunteers from 34 in 2010 to 66 in 2012. Volunteers are trained in a variety of different roles within the Bureau including gateway assessors, generalist advisers and admin support workers.
Our aims and principles
We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
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