Jubilee bank holiday

30th May 2022

We are closed for the Platinum Jubilee Bank Holiday which is Thursday 2nd June and Friday 3rd June. 

We will re-open on Monday 6th June. 

Early May Bank Holiday

29th April 2022

We are closed today Monday 2nd May due to Early May Bank Holiday Monday. We will be back open Tuesday 3rd May as normal. Have a good Bank Holiday.

Easter Opening Times

11th April 2022

We will be closed at Citizens Advice Darlington on Good Friday and Easter Monday. We reopen for drop-in at 10am on Tuesday, 19th April. Have a happy Easter.

Festive Period

23rd December 2021

Citizens Advice Darlington over the Christmas period:

Community Crisis Service Telephone service (Direct line: 01325 734991) will be available between 10am to 1pm and 2pm to 4pm Friday 24th, Wednesday 29th, Thursday 30th and Friday 31st December.

The full service will recommence on Tuesday, 4th January 2022.

Face to Face and Telephone Advice services closes on the 24th December, and reopens the 4th January 2022.


0800 144 8848

(restricted cover, excluding public holidays)

Citizens Advice consumer helpline

0808 223 1133

We are OPEN

3rd July 2021

📣 We are pleased to announce that Citizens Advice Darlington will be reopening on Monday 5th July 2021 for face to face advice.
We have continued to support our clients throughout the pandemic in the safest way possible and we thank you for your understanding and support during this time.
We are always here to help the local people of Darlington and all our staff and volunteers are looking forward to be able to offer advice on a face to face basis again.
The office may look different if you have been here before as we have put COVID safety measures in place. Our drop in will run from 10am to 12pm Monday to Friday. We have a queueing system outside so you can keep socially distanced while waiting in reception.
Please bring a mask with you (unless exempt). We ask that you come alone unless you have a disability or health issue meaning you need support.
We look forward to welcoming you back to Citizens Advice Darlington!
You will still be able to access our helpline on ☎️ 0800 048 7023 (Mon-Fri 10am-1pm) for telephone advice.

Kickstart vacancies

12th March 2021

Following a grant from the government funded Kickstart project, Citizens Advice Darlington are looking to recruit individuals aged 16 – 24 years of age who are currently out of work claiming Universal Credit and are at risk of long-term unemployment.

The Kickstart scheme offers six-month work placements, working 25 hours per week, receiving National Minimum Wage.  Your time will be spent in the workplace with in-work training to gain valuable experience and develop transferable skills.

There are currently three Customer Services Support vacancies available.

Find out more


Scams Awareness

12th June 2020

This year’s Scams Awareness campaign kicks off on 15 June. It’s an opportunity to help your community be #ScamAware so they can stop scammers all year round, not just during the coronavirus crisis. We’re here to give you the skills and confidence you’ll need to stop scams in their tracks. Check out our website for more info

Darlington HUB

22nd April 2020

The Bread and Butter Thing (TBBT) is teaming up with Darlington Borough Council to provide the town’s COVID-Crisis Response with deliveries of fresh food to households across the town.

If you’re struggling to get out to get essential supplies, you can get £35 worth of food delivered to your door for just £7.50.

You can sign up for this service weekly, or as a one off. Just call the HUB on 01325 405000. They’re there for you 8.30am – 5.00pm weekdays, and 9.00am – 1.00pm on weekends.

New website

18th April 2020

Welcome to our new Darlington Citizens Advice website