Without our trained volunteer Advisers at Darlington Citizens Advice, we could not continue to meet the demand for advice. Our Generalist Advice Service looks at a client’s situation holistically as opposed to looking at their problems in isolation from one another. Advisers are given free training, both formal and on-the-job. As a CAB Adviser you would:
Attention all law students
If you train as a Citizens Advice adviser, you can get up to six months off your solicitor training contracts!
Customer service volunteer are an integral part of the team, managing ‘front-of-house’ on the basis of information provided by the advice session supervisor. Depending on the size and resources of the bureau, the receptionist role may be undertaken by one or more people. As a customer service volunteer you would:
Specific qualifications and experience are not required to take on the role. You need to:
Gateway assessors help clients get the right help in the fastest time possible. They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a Citizens Advice adviser. As a gateway assessor you would:
Specific qualifications or experience are not required to train for the role. You need to:
An Adviceline telephone assessor is a diverse role and you will not be expected to know it all! We provide all Adviceline telephone assessors with training, which will help you develop the skills you need to deliver an excellent level of service to clients.
As an Adviceline telephone assessor you would:
Specific qualifications or experience is not required to train for the role. You need to:
Once fully trained we will continue to support you throughout your time as an Adviceline telephone assessor.
As a Citizens Advice volunteer administrator you would ensure the smooth running of a bureau by:
Independent Advocacy is about helping others to have their voice heard on issues important to them. Independent Advocates help people to articulate what they need and support them to get it or help represent their interests to others.
We are looking for positive, self-motivated people who respect and value people as individuals.
We want to recruit volunteers who are motivated to help support people who aged 50 or over to obtain their health and social care rights. With your support we can continue to grow this service, and help meet the growing need for help for this group.
In return you will receive training and gain experience with a local charity as well as using and developing your advocacy skills.
Because every Citizens Advice is a registered charity, each has its own board of trustees. Some trustee roles require specific skills but bureaux welcome people of all ages, backgrounds and experience to their trustee boards. Because trustee boards tend to meet in the evenings, you can fit this around a full time job or study. As a trustee you would:
Personal skills and qualities for all Trustees
Each individual member of the Trustee Board brings skills and qualities to the Board. They add to the collective knowledge and experience by providing:
A wide range of our essential work depends on well-run IT systems. We use them for keeping track of cases, keeping in touch with clients, accessing e-services on their behalf, and monitoring trends. As an IT co-ordinator you would:
Darlington Citizens Advice would like to raise its profile in the local community to attract funding, recruit volunteers, promote local and national CA campaigns and to ensure that potential clients know how to access our services. This volunteer role will involve:
Citizens Advice Darlington is a local independent registered charity reliant on income from local authorities, companies, charitable trusts and individuals. As a fundraiser you would:
