To get Crisis support, you must meet one of the following:
In addition, you will only get support if you do not have immediate access to any other form of financial assistance.
If you qualify for support, we may be able to provide you with:
In most cases support provided will usually last no longer than 7 days.
No – we will not make cash payments, or payments into your bank account under any circumstances.
To apply for crisis support, you will need to call the assessment centre on 01325 734991, or you can get someone else, such as a support worker to call on your behalf.
If you do not have access to a telephone, you can call into Darlington Citizens Advice, where you can call the assessment line utilising their phone.
The Telephone Line operates from 10.00 am until 1:00 pm and from 2:00 pm until 4.00 pm daily (with the exception of bank holidays). Please note that in order to ensure that a qualifying award is made on the day of application it must be made before 1.00pm. Successful applications made after 1.00pm will be awarded the following day.
Appeals can be made in writing, verbally or by email and must be made within one calendar month of the decision. The appeal can be made by the applicant, their appointee, their carer, their advocate or a third party, with the applicant’s consent where appropriate.
Where an appeal is made a review will be conducted by a different assessor and the outcome will be notified verbally over the telephone and confirmed in writing.
To qualify for community care support, you must meet both of the following:
In addition, you will only get support if you do not have any excess income or capital that could be used to meet some or all of the support you need.
If you qualify for support, we may be able to provide you with:
We will not make cash payments, or payments into your bank account under any circumstances.
Applications for community care support must be made by a specialist provider, such as a housing officer, support worker or social worker.
Applying for a community care support:
Approved partners – can make an online application via the portal. External organisation wishing to make applications on behalf of service users can obtain an application form by emailing the assessment centre: communitysupport@darlingtoncab.co.uk
Should you or your provider experience difficulty in accessing or progressing the online e-form you can contact the Community Care Assessment Line on 01325 734990 operational from 10.00am to 4.00pm daily (except bank holidays).
Crisis support awards made before 1.00pm will be made on the day, successful awards will be made the following day.
Community care support awards which meet the criteria will be made within 10working days of all the information being received by the assessment unit.
Most social housing providers offer furnished tenancy packages to tenants. Where available, households will be expected to use these forms of support rather than the Community Support Scheme.
Applicants who have been found not to meet the criteria of the Community Support Scheme will have the opportunity to be referred to a CAB trained adviser who will support them by considering the availability of any grants and through the provision of budgeting training.
There are various foodbank outlets across Darlington can be found on our food bank page
The following emergency support is available out of office hours:
700 Club [External link] – Emergency Food Parcels provided weekdays after 5pm and during the weekend
First Stop Darlington [External link] – provide housing related support and signposting Monday to Thursday between 9.30am and 4.30pm.
Appeals can be made in writing, verbally or by email and must be made within one calendar month of the decision. The appeal can be made by the applicant, their appointee, their carer, their advocate or a third party, with the applicant’s consent where appropriate.
Where an appeal is made a review will be conducted by a different assessor and the outcome will be notified verbally over the telephone and confirmed in writing.
